Privacy Policy

Introduction
This Privacy Policy explains how Work With Em ("we", "our", "us") collects, uses, shares and protects your information when you use our website (www.workwithem.co.uk) and purchase our digital products or services, including website templates and 1:1 strategy sessions. This Policy complies with the UK General Data Protection Regulation (UK GDPR) and related data protection laws.

By using this website, you consent to the data practices described in this Policy. If you do not agree with these terms, please discontinue use of the site.

1. Information We Collect

We collect the following types of information:

Personal Information: This includes your name, email address, business name and any information you provide when purchasing a template or booking a service. This information is used to fulfil orders, deliver services, and manage support communication.

Device & Usage Information: We collect data such as IP address, browser type, time zone, and usage behaviour on our site. This helps us improve site performance, monitor security, and optimise your experience.

2. How We Use Your Information We use your information to:

  • Fulfil template or session orders

  • Communicate via email (e.g. confirmations, support)

  • Manage payments and customer records

  • Improve our website, user experience and services

  • Comply with legal or regulatory requirements

3. Legal Basis for Processing We collect and process your personal data under one or more of the following bases:

  • Your consent (you may withdraw at any time)

  • To perform a contract with you (e.g. deliver a template or service)

  • Compliance with a legal obligation

  • Legitimate interests (e.g. improving services, protecting our business)

4. Third-Party Access and Payment Processing We do not sell or rent your personal information. We may share necessary data with trusted service providers (e.g. Squarespace, Stripe, Google Analytics) who process it on our behalf solely to deliver the relevant functionality. All partners must comply with applicable data laws.

5. International Data Transfers Some of our third-party tools may store or process your data outside of the UK or EEA. In such cases, we only work with providers that meet UK adequacy standards or implement appropriate safeguards.

6. Data Security We take reasonable technical and organisational measures to protect your data. However, no digital system is entirely risk-free. If we become aware of any data breach that affects your rights or freedoms, we will notify you as soon as reasonably possible.

7. Your Rights You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of these rights, email: emma@workwithem.co.uk

8. Data Retention We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law. You may request deletion or anonymisation of your data after this period.

9. Cookies We use cookies to personalise content, analyse traffic, and improve functionality. You can manage your cookie preferences in your browser settings. For more information, visit www.allaboutcookies.org

10. Updates to this Policy We may update this Privacy Policy periodically to reflect changes in legislation or our practices. The latest version will always be available on our website. We recommend reviewing this page regularly.

Contact
For any privacy-related enquiries, please contact: emma@workwithem.co.uk

Last updated: 29 April 2025